Privacy Policy

1. Introduction

LoopLab Edu Pvt Ltd operates the LoopLab educational platform, including online courses, webinars, student dashboards, teacher dashboards, institute partner pages, class resources, class recordings, student query support and related services.

By using our website, registering for a webinar, enrolling in a course, submitting a form, joining a class, using the student portal, or communicating with us through WhatsApp, phone, email or any other channel, you agree to the practices described in this Privacy Policy.

2. Information We Collect

We may collect the following types of information:

• Name, phone number, WhatsApp number, email address, age, city/location and current status such as school student, college student, working professional or business owner.
• Course or webinar interest, selected program, batch details, class attendance, student queries, assignment-related details and learning progress.
• Enrollment details, coupon usage, payment confirmation details, admission status and support communication history.
• Login details such as username, account role, session status and related portal usage information.
• Technical information such as browser type, device details, IP address, pages visited, time spent and basic analytics data.
• Content you voluntarily upload or submit, such as questions, forms, messages, assignments, notes or feedback.

3. How We Use Your Information

We use personal information for the following purposes:

• To process webinar registrations, course enquiries, enrollments and student admissions.
• To provide access to live classes, class schedules, recordings, study resources, student dashboards and support features.
• To contact students or guardians through phone, WhatsApp, SMS, email or other channels for course updates, admission follow-up, class reminders and support.
• To assign students to batches, teachers or institute partner records where applicable.
• To respond to student queries and provide academic or technical support.
• To improve our website, learning experience, marketing campaigns, course content and platform security.
• To send information about LoopLab programs, offers, webinars, certificates, paid project opportunities and related educational services.
• To comply with applicable legal, regulatory, accounting, tax, fraud prevention and security requirements.

4. Sharing of Information

We do not sell personal information. We may share limited information only when necessary for operating our services, including with:

• LoopLab admins, teachers, mentors, academic support team and technical support team.
• Institute partners, but only for students who register through that partner’s official link or referral system.
• Payment, hosting, analytics, communication, email, WhatsApp or technology service providers used to run our platform.
• Government authorities, courts, law enforcement agencies or regulators where required by applicable law.

5. Payments and Transactions

If you make a payment for any LoopLab program, we may collect payment status, transaction reference, invoice-related details and course enrollment confirmation. We do not intentionally store complete card numbers, CVV or banking passwords on our website. Payment processing may be handled by third-party payment providers according to their own privacy and security practices.

6. Minors and Student Data

Some LoopLab users may be school students or below 18 years of age. If a student is below 18, registration or enrollment should be completed with the knowledge and consent of a parent or lawful guardian. Parents or guardians may contact us to review, correct or request deletion of a minor student’s information, subject to academic, legal and operational requirements.

7. Data Security

We use reasonable technical, administrative and organizational measures to protect personal information from unauthorized access, misuse, loss, alteration or disclosure. These may include access controls, password protection, limited admin access, secure hosting practices and operational safeguards. However, no internet-based system can be guaranteed to be completely secure.

8. Data Retention

We retain personal information only for as long as necessary for educational, operational, legal, accounting, security and legitimate business purposes. Student records, enrollment details, class records, query history and payment confirmations may be retained for course administration, certification, dispute resolution and compliance requirements.

9. Your Rights and Choices

Depending on applicable law, you may request access to your personal information, correction of inaccurate information, withdrawal of consent, deletion of information, or restriction of certain communications. To make such a request, contact us using the details below.

Please note that some information may need to be retained where required for legal, security, payment, certification, academic record or legitimate operational purposes.

10. Cookies and Similar Technologies

Our website may use cookies or similar technologies to keep users logged in, improve website performance, understand visitor behavior, remember preferences and support marketing or analytics activities. You can usually manage or block cookies through your browser settings, but some website features may not work properly without them.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements or business practices. The updated version will be posted on this page with a revised “Last Updated” date.

12. Contact and Grievance Support

If you have any questions, requests, concerns or complaints regarding this Privacy Policy or how your personal information is handled, you can contact us.